Content Strategist (Process Focus) - 100% Virtual

Campbell, CA 95008

Posted: 11/22/2024 Job Category: Corporate Writing and Communications Job Number: 14710

Job Description

We are working closely with our client to identify a Content Strategist to revamp and optimize the process documentation for its Billing/Revenue Management department. This initiative is part of a broader strategy to expand the talent pool, accelerate new hire proficiency, and make key information more accessible and effective for ongoing learning. You will focus on streamlining existing documentation and video content to enhance onboarding and create an organized knowledge base for “just-in-time” learning.

Key Responsibilities
  • Review and evaluate approximately 700 pages of process documentation and 30 hours of video content.
  • Identify and prioritize critical content for onboarding new team members.
  • Redesign, edit, and restructure documentation to enhance clarity, usability, and engagement.
  • Organize the remaining information into a well-structured format for on-demand learning and accessibility.
  • Collaborate with the Billing/Revenue Management team to ensure process accuracy and relevance.

Start Date: Early December
Duration: 3 months to start with a possibility to extend
Hours: 15 to 20 hours per week; preferably CST or EST working hours
Location: Open to virtual or someone local to Chicago

Experience Required:
  • Proven experience in process documentation, technical writing, instructional design, or knowledge management
  • Strong ability to analyze, prioritize, and reorganize large volumes of information
  • Proficiency in tools such as Microsoft Office, SharePoint, and LMS platforms
  • Experience in professional and financial services, with a strong understanding of billing and revenue management processes
  • Exceptional writing, editing, and organizational skills
  • Understanding of onboarding processes
  • Ability to work independently, meet deadlines, and collaborate with stakeholders
  • Experience in a legal or law firm environment is advantageous but not required.

NOTE: 100% Virtual Positions
Due to the nature of this virtual position, we anticipate a high number of responses from interested applicants. We may not be able to personally respond to your inquiry immediately but please know that your resume and email responses will be reviewed.

The pay range for this is $55.00 to $65.00 per hour W2. Individual pay is determined by a number of factors, including but not limited to skill set, depth of experience, relevant education, certifications and specific work location.

Clarity Consultants is an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, orientation, gender identity, disability or protected veteran status.
 

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